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Frequently Asked Questions

1 of 2

01
I am not sure if I have an active user account for this platform.
- Type in your email address, click Continue, then click "Forgot your password?".
- If you have an active account, you will receive an email to reset your password.
- If you are taken to your organization's sign-in page instead, your account uses Single Sign-On (SSO). Contact your IT department.
02
I cannot open the platform even though I have an active user account.
- Contact your IT department and ask them to whitelist apadua.app, vendor.apadua.app, and all subdomains.
03
Someone forwarded me a link that brought me here. What do I need to do?
- Sign in with your user credentials, or with Single Sign-On (SSO) if it is activated for your account.
- If you don't have an account, ask your administrator or the person who sent the link to create one for you.
04
I don't know apadua and am not sure if it's secure. What should I do?
- Get in touch with your contact person or system administrator to check the background and your license status.
- We are ISO 27001 certified — see our Trust Center and Imprint for official information.